Appcino’s Salesforce CRM
Professional Services Overview

Mission is to be your trusted partner for successful delivery of every Salesforce implementation

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Salesforce Services overview

Appcino is a global salesforce implementation partner helping various organizations from diversified sectors with a range of specialised Salesforce professional services.

We are a Salesforce registered partner and ISV partner specialized in consulting services and app-exchange product development.

We help you realise the real potential of the Salesforce Platform by understanding your business needs and making sure to leverage Salesforce in best possible way. Understanding your unique and ever evolving business needs our Salesforce Consultants help you configure the environment considering all best practices and extending Salesforce using Apex, Visualforce and integrations.

Our Salesforce professional services

Implementation Strategy and Consulting

Team of experts with more than a decade experience in Salesforce consulting.

Vast domain knowledge.

Unmatched knowledge bank and intellectual capital.

Sales and Services Cloud Practices

Done over 200+ Sales & Service Cloud Implementations

Customized Sales Cloud implementations based on business use case

Customized Service Cloud implementations based on business use case

Development Services

Development strategy and approach

Appian app development, integration, configurations and customization

Code reviews and best practice check-list execution

AppExchange Product Development

Worked with 10 + ISVs

Extensive experience of AppExchange product development

Extensive experience in converting business idea into Solution.

AppExchange Products Expertise

Salesforce CPQ

Advologix

PSA

Skuid

Conga

Drawloop

Docusign

 

Integrations

Done over 50 + Integrations in following areas.

Payment Gateways

Document Management

Ecommerce

Accounting

Microsoft Products

and many more…

Data Migration and Org merge

Data migration from legacy systems

Salesforce to Salesforce

 

Quality Assurance

Documented QA methodology as per best practices

Automated and manual test cases development and execution

Load and Performance Testing

Maintenance and End User Support

Ongoing Application Support and Maintenance

Migration Support

Incident and Enhancement Management

App Knowledge Base Management

24*7 on call and email support for End users

Strategy & Consulting

Our Strategy and Consulting services focuses on how you can make most out of your Salesforce Platform ultimately enabling you to sell more, service more effectively and market more efficiently.

Why us

  • Team of experts with more than a decade experience in Salesforce consulting.
  • Vast domain knowledge in almost all industry areas enabling us to quickly scrutinize any business case or requirements and consult with the best possible solution straight out.
  • Unmatched knowledge bank and intellectual capital to act as accelerators, ultimately reducing your development costs and time.
  • Have successfully enabled 50+ organizations to make the most out of Salesforce.com platform.

How we do it

  • Analyzing existing implementations and understanding business operations.
  • SWOT analysis and outlining key performance metrics.
  • Advisory on how to convert your business objectives into scalable salesforce implementations.
  • Layout a roadmap for Salesforce implementation and integrations.
  • Strategic development approach.

Salesforce Development

Every company has their unique business processes. So it’s impossible to have a generic solution that would meet all the requirements of the business. Only custom development can streamline all processes of a company. With force.com platform capabilities our team can implement complex and customized solution that can extends Salesforce capabilities.

Our Salesforce Development Services

  • Analyze requirements and technical challenges.
  • Solution and defined design.
  • Develop modules and components using best practices.
  • Packaging services.
  • QA and deploy.

Our Development Team

As a Salesforce registered partner, we have a team of excellent experienced professionals with following skillsets.

  • Experienced APEX/Java developers.
  • API developers with experience on the most complex projects.
  • Experienced Boomi Experts.
  • Experienced System architects.
  • Experienced Node.js, Angular.js developers.
  • Experienced Lightning developers.
  • UI designers and developers.

Salesforce Integrations

Companies are using multiple softwares to manage their business needs. To provide a 360 degree views of all the business application it’s important to integrate all the application together.
Integration with external systems is a complicated process. We provide top quality integration services. We have done over 100+ integrations in the past.

 

Salesforce AppExchange Product Development

The force.com platform best cloud platforms to convert your idea into a business solution. We help ISVs build products on Salesforce.com platform and list the products on AppExchange.

We have a team of experts and certified force.com developers to help you in developing the app on Salesforce platform. We help companies and startups in converting their ideas into a business solution.

We have worked with 10 + ISV and helped them to list the apps on AppExchange. We also have 2 apps which are listed on AppExchange under our company brand.

App-exchange product development strategy 

  • Analysis the idea and provide a proposed solution design by leveraging the salesforce out of the box features and extend it using custom objects.
  • Define a development strategy by considering the security permissions on standard objects, force.com security issues and development best practices.
  • Help define technical, functional and non functional specifications.
  • Application implementation, design and Architecture review services.

 

 

Salesforce QA

The mission of our Quality Assurance (QA) experts is to validate the system against the predefined functionality and meets requirements specification. Being Salesforce implementation experts each member of our QA team has deep knowledge on Salesforce platform and is a Salesforce Certified Administrator. So our QA team not only does black box testing but gets in the detail to do a white box review of the entire implementation.

Our QA process

  • Documented customized checklist for validating common occurring issues.
  • Automated testing using Selenium, Ruby Cucumber, and Python.
  • Load, performance and concurrent testing using Jmeter.
  • Standardizing the entire QA framework by using test case management tools such as Zephyr, Tarantula, etc.
  • Enabling test driven development and constantly imparting knowledge to the development team on how to better unit test.

Sales & Service Cloud

Sales Cloud

Every company has their own Sales processes. Using Sales cloud we help companies to streamline and automate the business sales process. We do Sales cloud implementations which starts with Salesforce professional consulting and our experts define the roadmap for implementation.

 

  • Opportunities and stages management.
  • Accounts and Contacts management.
  • Partner management using Salesforce communities.
  • Reports and Dashboards.
  • Enhanced Lead conversion process.

Service Cloud

Supporting a customer is equally important as acquiring a customer. We do Service cloud implementations and is all about the support the customers.

 

  • Setup ​Console View for Agents to manage all cases ​in an efficient way.
  • Implemented Knowledge Base for Agents and Customers to quickly search relevant answers to their questions.
  • Integrated with Social Customer Services to route social cases to the right agent at the right time.
  • Integrated with Live Agents so that customers can chat with Agents to solve their questions.
  • Integrated with CTI Adapter so that Agents can call customers to solve their questions.
  • Setup Customer communities for community members and support agents to contribute questions and crowdsource answers.
  • Setup email to case feature to track all the case related emails in Salesforce.
  • Implemented on demand email to case feature in Salesforce.
  • Created Salesforce1 Mobile apps for customers to view the case histories.