Initiate multiple subrogation and litigation cases on claims either automatically through business rules OR manually, with end-to-end case management designed especially for handling insurance claims operations, having specialized workflows and tasks for relevant users - legal, finance, adjusters & more.
Subrogation in insurance is a legal right the insurance company holds to legally pursue a third-party responsible for the damages caused to the insured. When an insurance company pays you the amount you claimed in a situation where the third party was responsible for the damage in question, you subrogate your rights to the insurance company. However, after a claim is paid, insurance companies often neglect to pursue their subrogation right or do so with faulty subrogation practices. This means insurers often do not collect on subrogation opportunities or spend so much money in the collection effort that the result does not have a significant positive impact on their bottom line.
The litigation process in insurance is one another area in which insurance companies are struggling over the past so many years. Litigation is a process which the insured or insurers would like to initiate if either of the parties involved is not happy with the claim settlement offer. Litigation case management helps attorneys manage clients and case information, providing a streamlined process to keep track of paperwork, share information among attorneys, ease automated processes and make billing more efficient and accurate.
Appcino's Connected Claims Operation Suite of apps offers a complete claims management solution built on Appian. The multiple applications part of this suite includes FNoL intake, adjudication & settlement (multiple LoBs), fraud case management (integration with existing specialized fraud systems), field inspection management, subrogation, litigation case management, and claim finances management (reserves, payment, recoveries). It also comes with multi-channel customer service and process mining apps helping insurers to monitor and improve their claims processes continuously.