How Appcino's Customer Service 360° Impacts
Improved Customer Experience - Customers can reach via multiple channels like website, mail and whatsapp , i.e easily accessible by Customers Hence improved customer experience, and remain competitive in the market.
Reduced Time & Cost - With connected claims operations, customer service reps have single view of all customer touchpoints, Also Customer reps are armed with the knowledge base on each case record to allow them to look for right info at first place! Hence saves a lot of cost and time.
Personalised claim adjuster dashboard to enable them to get on the claims immediately as they are assigned, resulting in faster turnaround time & increasing customer experience.