Efficient claim intake channels with capabilities to register the claim from Email, Phone, Website, Chatbots (WhatsApp, Dialogflow) & Self-service. Configure FNoL for any insurance LoBs (P&C, Worker Compensation, CPI & more!) and validate them through self-configurable custom validation rules.
The first notice of loss (FNOL) is the initial report made by a policyholder to the insurance provider to report a claim.
Usually, the FNOL requires the insured to provide the loss details and other details of the loss event. The quality of data captured during this phase is crucial for automation & decision making during the settlement phase. The Adjusters, along with the data received from this step, can enrich the loss details with alternative sources, requesting more information from the policyholder and initiating a loss event inspection.
Claims FNoL is one of the many applications offered as part of Appcino's connected claims insurance suite. Each of the provided applications can be deployed independently or in combination with other applications as per the requirements & use cases. This application follows standard insurance practices and is easy to integrate with any Appian application OR external existing claims systems.
Appcino's Connected Claims Operation Suite of apps offers a complete claims management solution built on Appian. The multiple applications part of this suite includes FNoL intake, adjudication & settlement (multiple LoBs), fraud case management (integration with existing specialized fraud systems), field inspection management, subrogation, litigation case management, and claim finances management (reserves, payment, recoveries). It also comes with multi-channel customer service and process mining apps helping insurers to monitor and improve their claims processes continuously.