Efficient claim intake channels with capabilities to register the claim from Email, Phone, Website, Chatbots (WhatsApp, Dialogflow) & Self-service. Configure FNoL for any insurance LoBs (P&C, Worker Compensation, CPI & more!) and validate them through self-configurable custom validation rules.
Appcino's Connected Claims Operation Suite of apps offers a complete claims management solution built on Appian. The multiple applications part of this suite includes FNoL intake, adjudication & settlement (multiple LoBs), fraud case management (integration with existing specialized fraud systems), field inspection management, subrogation, litigation case management, and claim finances management (reserves, payment, recoveries). It also comes with multi-channel customer service and process mining apps helping insurers to monitor and improve their claims processes continuously.
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