Impact & Solution Resolution of 2000 customer queries, feedback or problems every month each month coming from different channels (website, … Continue reading “Saved 1000+ staff-hours/month with Auto-Case Resolution”
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200% Faster Digital Dispute Resolution with Customer Portal
Impact & Solution A Bi-lingual system where citizens are allowed to register claims or appeal applications for reconsideration. All requests … Continue reading “200% Faster Digital Dispute Resolution with Customer Portal”
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90% Reduction in Screening against Sanctions Bill
Impact & Solution Reduced screening delays and increased efficiency by 50%. Reduced screening cost per payee by 90% and no … Continue reading “90% Reduction in Screening against Sanctions Bill”
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330% Faster Onboarding & Better Customer Experience
Impact & Solution Omni-Channel on-boarding with a significant reduction in TAT. A single unified interface for back office with integrations … Continue reading “330% Faster Onboarding & Better Customer Experience”
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500% Rise in Tax Coverage and 60% Rise in Tax Collection
Impact & Solution A significant rise in tax collection, a 500% rise in tax coverage, and a 60% rise in … Continue reading “500% Rise in Tax Coverage and 60% Rise in Tax Collection”
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