Case Studies – Appcino

The Need

Millions of customer vehicles using different toll plaza across multiple regions in the country for their daily commute had a lot of de-standardized processes related to invoicing, accounting and customer handling depending on what region they use the toll plaza.

Key Challenges

Above resulted in quite a bad customer service experience at the same time required manual data entries, information to be regulated manually across multiple bodies – IP, HUB, TC, TSP, Debt Collection Department thus delaying on a lot of outcomes frequently and bad data quality.
No proper benchmarking in terms of performance, customer experience and internal billing and accounting logistics.
A lot of overlapping functions performed by the same organization for different domains resulting in bad efficiency and quality delivered.
Handling 10 million+ passages monthly with above processes was a brainstorming and pain-staking effort resulting in a lot of errors and manual reconciliations.

Key Solution components

Wisdom & foresight in planning, designing & executing scalable architecture to cater huge volume of requests with each request connecting to multiple systems.
Resolution of 2000 customer queries, feedback or problems every month each month coming from different channels (website, emails, phone calls, self-service) to the customer service team.
Integration with all central systems to extract information needed for case resolution.
Auto Replies, auto solution recommendation based on customer query, freeing customer representatives for high valued and complex interactions are just some of the solution components.

Overview - About
Manufacturing Suite

TDigital Transformation allows businesses to get a comprehensive sight of the whole business on a single platform and enables management of all respective units, departments... Read More

Targeted Market Challenges

CRM Sales - In the manufacturing industry, CRM Sales is one of the very big problems. In the Manufacturing business, maintaining customer relationships is as important as acquiring a new customer. It’s difficult to manage all the Sales Reps with performance...Read More

Manufacturing Suite Impact

Improved Sales Process

With the implementation of Manufacturing Suite users can set a Sales Process which enables business growth rapidly including CRM experience and high customer satisfaction rate.

Process Automation

Manufacturing Suite allows users to avoid the manual tasks, which takes more time to complete and increases rate of error.

Error Free Forecasting Demand

With the help of advanced reporting Manufacturing Suite helps to get accurate information for Future Forecasting

Smooth Quote & Order Management System

A streamlined process to generate quote and work orders with all possible information smoothly.

End to End Inventory Management

Manufacturing Suite allows you to manage and maintian product inventory information in the system. It supports inbound and outbound both.

Reports

Reporting is on the strongest impact using Manufacturing Suite on business. It will allow you to get customized reports as per your need.

Key Features

Supplier Management

Purchase Management
Communities for Suppliers
Supplier Payments

Inventory

Stock Inventories
Inbound & Outbound Inventories
Reserved Stocks

Engineering

Manufacturing Order
Bill of Materials
Routing

Production

Production Planning
Work order management
Quality Management

Analytics

Complete 360* view of customer
Complete 360* view of Manufacturing Order

Sales order

Quote Management - Smoot and easy process to generate quotes using Manufacturing Suite.
Order Management - Allow to generate error free Work Orders on the basis of information inputs for customers.

Customer Service Auto-Case Resolution