1. Store Management
Build a store that matches your brand and style with a variety of features. From your Store Management page, you can access tools to design and build your store, organize your products, configure your search index, set pricing, and make other administrative changes.
2. Reliable Purchase Process
Salesforce Commerce features enable business owners to easily manage their orders and control their purchase process. Buying products from an eCommerce site is effortless for customers of Salesforce with B2B commerce features baked into the platform. With sophisticated purchasing recommendations, the AI-powered search bar and the order tracking facility make it easier for them to pick products they want while also allowing them to check out the status of their purchases at any time with ease. Salesforce provides customers with an opportunity to change specific details of their order, negotiate current rates of products, alter shipping details, and more. All these features help companies win more repeat customers and drive repeat sales.
3. Omni-channel Shopping Experience
Salesforce Omnichannel shopping platform offers a single shopping experience across multiple touchpoints such as desktop, mobile, and social to attract more customer traffic. Salesforce Commerce Cloud’s omni-channel shopping experience solution allows B2B organizations to leverage the platform features like mobile responsive websites, flexible ordering, an organized checkout process, and a seamless shopping experience for customers.
4. Consumer & Corporate Buyer Personalization
B2B buyers expect a hyper-personalized buying experience. To make it happen, sales staff need a tool that helps them to manage the entire B2B ordering process on a single screen. Salesforce’s B2B Commerce Cloud give managers an easy way to improve their understanding of customer needs and provides flexible functionality supporting competitive strategies across geographies and industries.
5. Clear-cut & Illustrative Product Catalogue
Salesforce B2B Commerce Cloud features allow businesses to create a highly engaging shopping experience for their customers by placing illustrative pictures of the products along with their descriptions on the eCommerce site in an easy-to-follow presentation. The platform helps wholesalers integrate product catalogues within client contracts and order details seamlessly so that they can view complete customer details in one unified view. With Salesforce Commerce Cloud features, businesses can achieve higher conversion rates and also provide customers with a good understanding of the business offerings so that they can make an informed buying decision within no time.
6. Inventory Management & Optimization
With the Salesforce B2B eCommerce platform, wholesalers can achieve a seamless order fulfilment process and have a clear and unified view of their inventory for their online and offline stores. Additionally, they can track and place orders for inventory stock based on the product order history, the product availability in the inventory, the sales generated by a product, and its shelf life.