Single source of truth for any of your customers reps to allow them to see 360 view of a customer with the capability to log and fast customer claims faster than ever
The race to own customer experience is on!
Companies are recognizing the importance of
delivering a user experience that makes them stand
out from... Read More
Agents do not have complete visibility into
information about entitlement, service level
agreements, and customer satisfaction scores.
Frustrated customers found existing channels to
register their complaints and queries non-intuitive
and complex resulting....Read More
Customers can reach via multiple channels like website, mail and whatsapp , i.e easily accessible by Customers Hence improved customer experience, and remain competitive in the market.
With connected claims operations, customer service reps have single view of all customer touchpoints, Also Customer reps are armed with the knowledge base on each case recorded to allow them to look for right info at first place! Hence saves a lot of cost and time.
Customer reps are armed with the knowledge base on each case recorded to allow them to look for right info at first place! Agents can see how knowledge and solutions are being used, curate content based on usefulness and ratings, and create new content in service of trending issues.
This powerful feature guides agents with the best possible actions (smart actions) suggested based on the customer problem dynamically having higher chances of getting them executed by agents.
Offers a dedicated self-service configurations portal offering authorized users capability to configure different actions as and how they need to let their customer agents teamwork the way they want!
Enables customer to reach out through website, email, WhatsApp!
Configure the system recommended actions such as reading from any records, updating records, sending any communication via email, social, SMS, etc.
Fully integrated with any of your existing CRM or legacy system to have one centralized view and unified modern solutions to manage your all Accounts, Contacts & entire Customer Service.
Fully configurable for any business vertical involved in customer service Insurance, healthcare, banking & financial services, transportation, counseling & career matching services.