Solution Appian Insurance FNoL

Efficient claim intake channels

Capabilities to register the claim from Email, Phone, Website, Chatbots (WhatsApp, Dialogflow) & Self-service.

Overview of FNoL

The first notice of loss (FNOL) is the initial report made by a policyholder to the insurance provider to report a claim. Usually, the FNOL requires the insured to provide the loss details and other details of the loss event. The quality of data captured during this phase... Read More

Targeted Market Challenges

Insurers working across multiple lines of business such as motor, property, marine, etc. have to keep updating their claim intake data points/forms based on changing regulatory requirements and other needs that are specific to different claim types...Read More

Appcino's Claims First Notification of Loss (FNoL) Impacts

Improves CX

Instantaneous notification to insurers through WhatsApp, email, thereby significantly enhancing customer experience.

Reduced Cost

Significantly cutting down admin efforts in claim verification, reducing high operational cost & time in registering claim successfully.

Reduced Time

Faster approval decisions on claims (approved/ declined) bringing improved customer experience

Market competitiveness

Faster changes to FNOL data inputs with dynamic questionnaire, Smart bulk uploads and other rich out of the box configurations.

Key Features

Multi-Channel Claim Intake

Self Service 24x7 Available Whatsapp/ Chatbot Claim Intake, guiding customers with the step-by-step process of reporting a new claim.
Easy integration with existing intake channels like a website or other sources
Bulk Claims Import
Multiple LOB's

Configurable, scripted and rules-driven FNoL capturing form

Configured FNoL forms for multiple different LoB's with the capability to add a business, groups specific, and unique servicing needs questions.
Ability to add a questionnaire to any FNoL script for risk assessment or other needs.
Ability to configure rules to check the quality of data with a check, such as mandatory data.
Easy integration with PMS for policy identification and central claims system using powerful integration capabilities of Appian.

Multi-Channel Claim Intake

Interactive FNOL claim list view & claim record dashboard.
Full visibility of each automated & any non-automated steps, bringing 100% transparency across different processes.

Claims First Notification of Loss (FNoL)

Efficient claim intake channels

Overview of FNoL

Targeted Market Challenges

Appcino's Claims First Notification of Loss (FNoL) Impacts

Improves CX

Reduced Cost

Reduced Time

Market competitiveness

Key Features

Multi-Channel Claim Intake

Configurable, scripted and rules-driven FNoL capturing form

Multi-Channel Claim Intake

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Claims First Notification of Loss (FNOL)

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