200% faster digital dispute resolution
Appcino April 22, 2020

200% Faster Digital Dispute Resolution with Customer Portal

e-Governance - Dispute System - Autority of Tax Compliance

Key Success Reason

Flexibility in delivery approach, dedicated Customer Success Manager. Wisdom & foresight in planning, designing & executing scalable architecture to cater to huge volume of requests with each request connecting to multiple systems and mass number of parallel users.

Impact & Solution

  • A Bi-lingual system where citizens are allowed to register claims or appeal applications for reconsideration.
  • All requests flow into the dispute resolution committee for them to make a decision.
  • Configurable decision engine for dynamic formation of dispute committee based on dispute type.
  • Manage all the legal proceedings of the dispute and real-time information displayed to citizens.