e-Governance - Dispute System - Autority of Tax Compliance
Key Success ReasonFlexibility in delivery approach, dedicated Customer Success Manager. Wisdom & foresight in planning, designing & executing scalable architecture to cater to huge volume of requests with each request connecting to multiple systems and mass number of parallel users.
Impact & Solution
- A Bi-lingual system where citizens are allowed to register claims or appeal applications for reconsideration.
- All requests flow into the dispute resolution committee for them to make a decision.
- Configurable decision engine for dynamic formation of dispute committee based on dispute type.
- Manage all the legal proceedings of the dispute and real-time information displayed to citizens.