e-Governance - Countrywide Tax Collection
Key Success ReasonThe delivery team in multiple locations required a flexible operating and resourcing model with a proven delivery methodology with remote teams played a vital role in the success of the overall engagement.
Impact & Solution
- A significant rise in tax collection, a 500% rise in tax coverage, and a 60% rise in average tax per building.
- Citizen friendly system supporting online payment, online complaints, transparency thereby appreciation for the customer (Government) by media and citizens.
- Management was able to access reports quickly with different data points through this application made strategic
decision making more proficient