Appcino April 13, 2020

330% Faster Onboarding & Better Customer Experience

Publicly Owned Bank - Retail & Corporate Customer Onboarding

Key Success Reason

Appcino’s investment on ready to use onboarding framework gave the customer a head start and provided the right scale, quality, and saved implementation cost.

Impact & Solution

  • Omni-Channel on-boarding with a significant reduction in TAT.
  • A single unified interface for back office with integrations to core banking.
  • Intelligent scanning to auto-extract information from hand-written and digital smart forms.
  • RPA to screen through for sanctions and adverse media.
  • Configurable business rules and risk questionnaires.
  • Configurable customer communication system to keep customers informed at various onboarding steps.