Publicly Owned Bank - Retail & Corporate Customer Onboarding
Key Success Reason
Appcino’s investment on ready to use onboarding framework gave the customer a head start and provided the right scale, quality, and saved implementation cost.Impact & Solution
- Omni-Channel on-boarding with a significant reduction in TAT.
- A single unified interface for back office with integrations to core banking.
- Intelligent scanning to auto-extract information from hand-written and digital smart forms.
- RPA to screen through for sanctions and adverse media.
- Configurable business rules and risk questionnaires.
- Configurable customer communication system to keep customers informed at various onboarding steps.
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